Frequently Asked Questions (FAQs)

1. Do you ship within the UK?

Yes. We only ship within the United Kingdom.

2. How long does delivery take?

Your order is processed within 1 business day.
After dispatch, delivery usually takes 4–7 business days depending on your location.

If an order is placed after 2 PM, it is processed the next business day.

3. How much is shipping?

Shipping is free across the UK — no minimum order required.

4. Will I receive a tracking number?

Yes. Once your order is shipped, you’ll receive a tracking number by email.

5. What if I entered the wrong address?

If you enter the wrong address and the parcel cannot be delivered, we are not responsible for delays or loss.
Make sure your address is correct before completing checkout.

6. Can I return my order?

Yes. You can return unused and undamaged items within 30 days of receiving your order.
Contact us at help@belinare.shop to start a return.

7. Do you offer refunds?

Once your return is received and inspected, we will issue a refund to your original payment method.
Refund processing may take 3–5 business days.

8. Do you offer exchanges?

Yes, if the item is in stock. Contact us at help@belinare.shop for exchange assistance.

9. My item arrived damaged. What do I do?

Send us your order number and photos of the damaged product within 48 hours of delivery.
We’ll arrange a replacement or refund.

10. How do I contact customer support?

You can reach us anytime at:
📧 help@belinare.shop